The personal information we collect enables our team to deal with your inquiries, open and operate an account or to generally provide you with our products and services and comply with laws and regulations. We may need to and/or may be required to record, hold, use, disclose and store the following information :
Personal information used to establish your identity and background.
Personal information provided when you apply for any of our products and services.
When you register an account with EurekaPro through the website.
Through the information provided by you when using our products or services.
Through the information provided by you when taking part in customer surveys, competitions and promotions.
We analyse information based on your transactions and payments which are made to/from your account.
We monitor calls, e-mails and letters when you call our help desk or send queries.
We may collect data and information from third parties like credit reference agencies or regulatory and enforcement agencies or from other sources for which you have given consent to disclose information relating to you and/or where information is not otherwise restricted.
To verify your account in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
To assess your application for our products and services.
To manage and maintain your account with us.
To better manage our business and your relationship with us.
To improve our products and services and to develop new products and services.
To notify you about benefits and changes to the features of products and services.
To administer offers, competitions and promotions.
To respond to your enquiries and complaints and to generally resolve disputes.
To update, consolidate and improve the accuracy of our records.
To produce data, reports and statistics, which have been anonymous or aggregated in a manner that does not identify you as an individual.
To conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us.
To meet the disclosure requirements of any law binding on EurekaPro.
For audit, compliance and risk management purposes.
To assess financial and insurance risks.
To conduct anti-money laundering checks, for crime detection, prevention and prosecution.
For any other purpose that is required or permitted by any law, or relevant regulatory authorities.
Disclosure of Personal Information:
To comply with legal and regulatory requirements we may be required to disclose information about you and/or your account details to the following third parties:
Organizations and companies that act as our agents, affiliates and/or professional advisors.
Organizations and companies that assist us in processing or otherwise fulfilling transactions that have been requested.
Law enforcement, regulatory and government agencies.
Customer advisors who are authorized only by you.
Any other person notified by you as authorized to give instruction or to use the accounts, facilities, products or services on your behalf.
The aforementioned third parties may in some instances be located
outside the country.
Otherwise we will treat your personal information as confidential and private and will not disclose your information to anyone outside EurekaPro.
We may share your personal information in circumstances such as:
Where you have given permission.
Where we are required or permitted to do so by law.
Where required or authorized by any order of court or tribunal with jurisdiction over EurekaPro.
Where we may transfer rights and obligation pursuant to our agreement with you.
Where we are required to meet our obligations to any relevant regulatory authority.
The team at EurekaPro places the greatest importance in providing strict security measures to protect your personal information. EurekaPro will review and implement up to date technical and organizational security measures when processing your personal information. Employees of EurekaPro are trained to handle your personal information securely and with utmost respect, failing which they may be subject to disciplinary action.Retention of Personal Information:
Incomplete Personal Information:
It is mandatory to provide your personal information to us in order for us to process your application for our products or services. If you decline to provide this information, we may not be able to process the application or request, or provide you with EurekaPro products or services.
You have a right to access your personal information. Please contact EurekaPro customer support to do this. Our customer support team will take steps to verify your identity before fulfilling the request.